1. Acceptance of Terms
By accessing and using Kilo ("the Service") at heykilo.app, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
Kilo is an AI-powered language learning platform that provides:
- Interactive AI conversation practice
- Personalized learning experiences
- Voice and text-based language exercises
- Progress tracking and analytics
- Subscription-based access to premium features
3. User Accounts
3.1 Account Creation
- You must provide accurate and complete information when creating an account
- You are responsible for maintaining the confidentiality of your account credentials
- You must be at least 13 years old to create an account
- One person or legal entity may not maintain more than one account
3.2 Account Security
- You are responsible for all activities that occur under your account
- You must notify us immediately of any unauthorized use of your account
- We recommend enabling two-factor authentication for enhanced security
4. Subscription and Payment
4.1 Subscription Plans
- We offer various subscription plans with different features and pricing
- Subscription fees are billed in advance on a monthly or yearly basis
- All fees are non-refundable except as expressly stated in our Refund Policy
4.2 Payment Processing
- Payments are processed securely through Stripe
- You authorize us to charge your payment method for all applicable fees
- You must provide current, complete, and accurate billing information
4.3 Automatic Renewal
- Subscriptions automatically renew unless cancelled before the renewal date
- You can cancel your subscription at any time through your account settings
- Cancellation takes effect at the end of the current billing period
5. Acceptable Use
5.1 Permitted Use
You may use the Service for:
- Personal language learning and practice
- Educational purposes in accordance with our terms
- Legitimate business use with appropriate subscription
5.2 Prohibited Use
You may not:
- Use the Service for any illegal or unauthorized purpose
- Violate any laws in your jurisdiction
- Transmit any harmful, offensive, or inappropriate content
- Attempt to gain unauthorized access to our systems
- Reverse engineer, decompile, or disassemble the Service
- Use automated systems to access the Service without permission
- Share your account credentials with others
6. Intellectual Property
6.1 Our Content
- All content, features, and functionality of the Service are owned by Kilo
- This includes text, graphics, logos, software, and other materials
- You may not copy, modify, or distribute our content without permission
6.2 User Content
- You retain ownership of content you create or upload
- You grant us a license to use your content to provide the Service
- You are responsible for ensuring you have rights to any content you upload
7. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described in the Privacy Policy.
8. AI and Third-Party Services
8.1 AI Processing
- Our Service uses OpenAI's technology for AI conversations
- AI responses are generated automatically and may not always be accurate
- We use Zero Data Retention (ZDR) mode where possible
- You acknowledge the limitations and potential risks of AI technology
8.2 Third-Party Services
- We integrate with third-party services like Stripe for payments
- These services have their own terms and privacy policies
- We are not responsible for third-party service performance or policies
9. Service Availability
9.1 Uptime and Maintenance
- We strive to maintain high service availability but cannot guarantee 100% uptime
- We may perform maintenance that temporarily affects service availability
- We will provide reasonable notice for planned maintenance when possible
9.2 Service Modifications
- We may modify, suspend, or discontinue any part of the Service
- We will provide reasonable notice for significant changes
- We are not liable for any modifications or discontinuation
10. Disclaimers and Limitations
- The Service is provided "as is" without warranties of any kind
- We do not guarantee the accuracy or completeness of AI-generated content
- Language learning results may vary and are not guaranteed
10.2 Limitation of Liability
- Our liability is limited to the amount you paid for the Service
- We are not liable for indirect, incidental, or consequential damages
- Some jurisdictions do not allow these limitations
11. Termination
11.1 Termination by You
- You may terminate your account at any time through account settings
- Termination does not entitle you to a refund of prepaid fees
- You remain responsible for all charges incurred before termination
11.2 Termination by Us
- We may terminate accounts that violate these Terms
- We may suspend service for non-payment
- We will provide reasonable notice when possible
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the jurisdiction where Kilo is incorporated, without regard to conflict of law principles. Any disputes arising from these Terms will be resolved in the courts of that jurisdiction.
13. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by:
- Posting the updated Terms on our website
- Sending email notifications to registered users
- Displaying prominent notices in our application
Continued use of the Service after changes constitutes acceptance of the updated Terms.
15. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.